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Jobs at Ottawa Sports and Entertainment Group (OSEG)

Ticket Operations Administrator

Location: Ottawa, ON, Canada

Type: Temporary

Min. Experience: Entry Level

Are you interested in becoming a Ticket Operations Administrator within the Ticket Operations team?  We are looking for an eager, reliable person to come on-board for 6 months to help with walk in clients on a daily basis and ticket operation duties.

Here’s what you’ll do:

Respond to general telephone inquiries about TD Place and direct customers to the appropriate individual.

  • Assist with ticket order processing, fulfillment, distribution while providing excellent customer service to our fans.
  • Monitor and respond to customer service voice mails (French and English).
  • Responsible for opening and closing the Box Office.
  • Process all walk up sales for single game sports tickets and concerts using the Paciolan Ticketing System.
  • Oversee the ticketing process for the following:
    • Staff Tickets
    • 67’s Billet Tickets
    • Donation Requests
    • Ticket Exchanges/Vouchers
  • Work with sales representatives on the following:
    • Billing Plans
    • Underpaid Accounts
    • Updating Account Information
    • Projects as assigned
  • Daily Cash Reconciliation on Cash Float for Daily Transactions.
  • Ship packages to clients via courier.
  • Assist with game day operations, as required.

What do I need to have?

  • Post-Secondary degree preferred.
  • 1-2 years of customer service experience.
  • Excellent relationship building and people skills, with the ability to interact with internal and external clients at all levels within the organization.
  • Excellent communication skills with a friendly and professional telephone manner.
  • Ability to smile, have a positive mindset and jump in on a ‘one team one vision’ culture.
  • Self-starter with ability to manage multiple projects in a dynamic environment with shifting priorities.
  • Ability and willingness to work evenings, weekends, and holidays as required.
  • Experience using sports ticketing systems a plus (Paciolan/Spectra Ticket System).
  • Bilingualism in French and English is considered a strong asset.

Sound like you?  Here’s how to apply: http://www.tdplace.ca/connect-with-us/join-our-team

TD Place is a growing sports enterprise that is proud to be an equal opportunity employer which values diversity in the workplace. We are happy to accommodate any individual needs in keeping with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you require an accommodation in order to participate in the hiring process, please contact us to make your needs known in advance. 

We thank you in advance for your interest but will only be responding to those applicants that meet our requirements.

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